Driver Management Associate, Coordinator

Địa điểm làm việc

No. 10, Pho Quang Street, Ward 2, Tan Binh District, HCMC.

Mô tả công việc

• Coordinating with the Sales team about Logistics project or campaign expectations and goals.
• Communicate directly with drivers to understand their concerns, manage expectations, and foster positive relationships.
• Collaborate with internal teams (Customer Service, Finance, etc.) to investigate driver issues and deliver effective solutions.
• Work seamlessly with every function within the Driver Operations team and across departments, to escalate information of driver’s current issues and propose process or policy changes when necessary;
• Track, monitor, and report on driver performance metrics, including delivery timeliness, adherence to driving etiquette and uniform regulations, and potential fraudulent activity.
• Special/ad-hoc projects  assign by Line Manager/ Department Manager
• Place of work: No. 10, Pho Quang Street, Ward 2, Tan Binh District, HCMC.
• Time of work: Monday to Friday (9:00 AM to 6:00 PM), and Saturday (9:00 AM to 1:00 PM)

Yêu cầu ứng viên

• An open-minded individual with excellent interpersonal skills that can interact and influence people with different profiles (age, nationality, experience, background);
• Patience, attentiveness and adaptable attitude to cope with new challenges;
• Being empathetic — the ability to understand and share the feelings of another;
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
• Education: Bachelor’s degree or college experience preferred.
• Experience: Minimum one (1) year of experience in driver management.
• Prior experience in operations or customer service is a plus.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong analytical skills to understand key performance indicators (KPIs) and develop plans to achieve targets.
• Ability to thrive in a fast-paced startup environment and manage well under pressure.

Quyền lợi ứng viên

• We bring passion, enthusiasm, and positive energy to everything we do. We act like founders.
• We embrace challenges with courage, resilience, and never give up.
• We actively learn from our mistakes in order to continuously improve.
• We endeavor to accomplish every mission, no matter how hard it is.